Top Business Processes Outsourcing (BPO) Companies In Africa

LOOKING FOR THE BEST BUSINESS PROCESS OUTSOURCING COMPANY IN AFRICA?

A BPO services firm provides expert services for particular business processes that many companies don’t possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Africa. Browse through to find which can best suit your company’s needs.

AFRIBPO

AFRIBPO is an African Business Process Outsourcing company based in Nigeria, with offices in Abuja and London.

They boast a world-class service tackling the modern-day business and customer service problems by providing clients with the best-in-class service solutions, combining customer service expertise and business intelligence to catalyse change and deliver cutting-edge results. We deliver a world class service success to make your business stand out.

Their BPO services include and are not limited to:

Back Office Processes, IT solutions, Marketing, Sales Support, Call Centre, Billing, Accounts and Customer Workflow, along with many others.

The advantages of outsourcing with AFRIBPO are increased operational efficiency, process management, increased flexibility, customer-centred approach, reduced internal costs, experienced personnel as well as well-educated and knowledgeable agents.

QUANTANITE

Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back-office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

MANGO5

Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies.

AVIRTUAL

Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

EC3

Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services.

DSG

DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.

OUTWORX CONTACT CENTRE

Outworx Contact Centre is a non-voice bpo/back office services and answering service company. They provide non-voice bpo/back office services and voice services and were launched in 2013. Their midsize team is Umhlanga, South Africa-based.

ISON XPERIENCES LTD.

ISON Xperiences Ltd. Is a Dubai, United Arab Emirates-based non-voice bpo/back office services company. The large company was launched in 2011. Their team specializes in non-voice bpo/back office services.

TALKSURE

Talksure is a non-voice bpo/back office services and telephone answering service founded in 2010. Their small team is located in Durban, South Africa. The company offers non-voice bpo/back office services and voice services.

BOOMERANG MARKETING SOLUTIONS

Boomerang Marketing Solutions, a call center service, was launched in 2005. The company provides voice services and non-voice bpo/back office services and has a midsize team. The company is in Cape Town, South Africa.

IN AFRICA CONNECT

In Africa Connect is a non-voice bpo/back office services company launched in 2011. Their small team is in Cape Town, South Africa. The company provides non-voice bpo/back office services, voice services, market research, direct marketing, and more.

REAL RECEPTIONIST

Real Receptionist is a human resources agency and call center service. Launched in 2019, the agency is headquartered in Cape Town, South Africa. The small team provides HR services and voice services.

ACCACE GLOBAL

Accace Global is a midsize accounting company. The Bratislava, Slovakia-based company was established in 2006. Their services include accounting, HR services, non-voice bpo/back office services, and voice services.

BETTER LANGUAGE COMPANY

Better Language Company is a small social media marketing agency based in Sandton, South Africa and Langebaan, South Africa. Their services include social media marketing, voice services, transcription, and translation.

IT GUY

IT GUY is a custom software development firm established in 2008. The small Louis Trichardt, South Africa-based team offers custom software development, IT managed services, cybersecurity, IT strategy consulting, and more.

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